WHAT HAPPENS IF I PURCHASE AN ITEM THAT IS IN PRE-ORDER STATUS?
If you have ordered an item that is in pre-order status, please kindly wait patiently till the estimated delivery date stated on on the item's product page. Once the item becomes available and your order has been dispatched, we will send a shipment notification to the email address associated with your order.
HOW DO I USE MY PROMOTION CODE?
At the checkout page, to apply your promotion code, click “I have a promotion code”, enter the code, and press “Apply”. Be sure there are no additional spaces before or after the code.
Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.
I AM A SOCIAL MEDIA INFLUENCER – CAN I COLLABORATE WITH YOU?
Please contact us by clicking on the SUPPORT button on our website, or email us at [email protected]
Be sure to include the following information: Your full name and links to your social pages
Your request will be processed directly by our Collaboration Department who will review it and contact you directly at their earliest convenience.
HOW DO I CHANGE OR CANCEL MY ORDER?
Contact us by clicking on the SUPPORT button on our website, or email us at [email protected] within 30 minutes after you have placed your order. Be sure to include your order confirmation number in the correspondence.
WHO PAYS FOR CUSTOMS AND VAT?
When you order from a country within the EU you pay the price including Swedish VAT and no other fees are added. However, when you order from a country outside of the EU, you will be responsible for the local VAT and customs. Contact your local customs office for more information.
IN WHICH CURRENCY WILL I BE CHARGED?
We will always charge you in the currency that is displayed on the website. Be sure to select the country you are located in in the dropdown menu on the homepage to ensure the correct currency.
WHAT IS YOUR RETURN POLICY?
We apply a 14 day no questions asked return policy when you purchase through www.gastonluga.com. This applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Gaston Luga in order to get a return address to send the item to. Return shipping is paid by the consumer.
Contact us by clicking on the SUPPORT button on our website, or email us at [email protected]
ARE YOU INTERESTED IN BECOMING A GASTON LUGA RETAILER?
Please contact us at [email protected]